Refund & Cancellation Policy

Last Updated: September 6, 2026

1. Cancellation by Buyers

You may cancel your order and receive a full refund if the vendor has not yet accepted or begun processing your order. Once an order is handed over to a rider or prepared for meet-up, cancellations are no longer permitted.

2. Vendor Cancellations

If a vendor cancels your order due to unavailability of stock or other unforeseen circumstances, you will automatically receive a full refund to your original payment method.

3. Dispute Resolution and Refunds

If you receive an incorrect, damaged, or defective item, you must raise a dispute via the WhatsApp bot immediately upon delivery. Do not confirm delivery if there is an issue.

• Provide photographic evidence and a clear description of the issue.
• Our Trust & Safety team will review the dispute within 24-48 hours.
• If resolved in your favor, a full or partial refund will be issued. The item may need to be returned to the vendor.

4. Processing Times

Approved refunds are processed immediately on our end but may take 3-5 business days to reflect in your bank account, depending on your financial institution and our payment partner (Paystack).